we ship domestic and international. orders ship from our New York studio within 3-4 business days.

we accept returns that are made within 14 days of purchase.

item must be unused and in the same condition, with its original packaging.

to request a return, please email tactileseries@gmail.com

once your return is received, we will issue a refund to the original payment method, minus the shipping cost.

as a growing small business, we are not able to absorb additional shipping costs. all returns are made at the expense of the customer, including damages or loss in transit.

please inspect your order upon receipt and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

all marked down sale items and gifts cards are non-returnable.

certain types of items such as beauty, apothecary and books cannot be returned. please get in touch if you have questions or concerns about your specific items.